FAQ

What types of products do you offer?

We offer a wide range of premium cannabis products including dried flower, edibles (like candies, chocolates, and baked goods), extracts, concentrates (like diamonds/crystals), accessories (like bongs, pipes, and dab rigs), capsules, cartridges, and more. Explore our menu to discover our full selection!

Are your products lab-tested for quality and safety?

While our homepage emphasizes premium quality, we recommend contacting our customer care team at [email protected] for specific information about testing for particular products. We’re dedicated to providing you with the finest products.

How do I choose the right product for me?

With such a variety, it can be tough! Consider the experience you’re looking for (e.g., relaxation, energy) and your preferred consumption method (smoking, vaping, eating). Remember, all products are for use only in areas where they are legal.

What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect your personal and payment information. Your transactions with us are safe and confidential.

Do I need to create an account to place an order?

Creating an account makes future orders faster and allows you to track your order history, but it’s not always required. You may be able to check out as a guest.

Where do you ship?

We offer global delivery to most countries! However, due to international regulations, we are unable to deliver to Asia and some remote areas. Always check your local cannabis laws before ordering.

How long will my order take to arrive?

After placing your order, please allow 1-2 business days for us to process it in Virginia Beach. Then, shipping times depend on your chosen method:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx (with tracking).
– Free Shipping (orders over $50): 15-25 business days via EMS.

Do you offer discreet packaging?

Yes, we treat every order with the care and discretion it deserves. Your products will be packed securely and discreetly for their journey.

Will I receive tracking information?

Yes! Once your order ships, we’ll send you a confirmation email with tracking information (where available). You can follow your package’s journey across the globe.

My package is taking longer than expected. What should I do?

International shipping can sometimes face delays in customs processing, which is normal. If you’re concerned, you can use your tracking number or reach out to us at [email protected] for assistance.

What is your return policy?

We want you to be completely satisfied. If you’re not happy with your products, we accept returns within 15 days of you receiving them. Please contact our friendly customer care team at [email protected] to initiate a return.

How do I start a return or exchange?

Just reach out to us! Email our customer care team at [email protected] with your order details and the reason for the return. We’ll guide you through the process and work to make it right.

Is it legal for me to order these products?

It is your responsibility to know and comply with your local laws. By purchasing from Cannabis Shop, you confirm that you are of legal age in your jurisdiction and that cannabis products are legal in your location. We cannot ship to areas where it is prohibited.

Do I need to be a certain age to order?

Yes. You must be of legal age in your jurisdiction to purchase and use cannabis products. By placing an order, you confirm that you meet this requirement.